Malmesbury Dental & Specialist Referral Centre

Practice FAQs

Practice Policies and Important Information

We believe that clear, transparent communication is fundamental to exceptional patient care. This page brings together important information about our practice policies and answers to frequently asked questions, helping you feel informed and reassured at every stage of your dental journey.

Our policies cover key aspects of practice running, including appointments, cancellations, patient care, and data protection, ensuring the highest standards of professionalism, safety, and confidentiality.

You will also find helpful guidance on what to expect when visiting our practice. Should you require any further information, our friendly and approachable team will be delighted to assist you. Please do not hesitate to get in touch.

Frequently asked questions

What type of dental care do you provide?

We are a private dental practice. We offer both general and specialist dentistry under one roof, from routine check-ups and hygiene care to advanced treatments such as dental implants, oral surgery, and restorative dentistry. This allows us to provide seamless, joined-up care tailored to your needs. If your treatment requires specialist input, we can coordinate everything for you in-house.

What does the practice accept referrals for?

  • Specialist Periodontics (Gums)
  • Specialist Endodontics (Root canals)
  • Specialist Oral Surgery
  • Dental Sedation
  • Dental Implants
  • Snoring and Sleep Apnoea Management
  • Advanced Restorative Dentistry

What can I expect on my first visit?

From the moment you arrive, our team will make you feel welcome and at ease. Your dentist will take time to understand your dental history, concerns, and goals before carrying out a thorough examination. We’ll then clearly explain any findings and discuss your personalised treatment options so you can make informed decisions with confidence.

Do you treat nervous or anxious patients?

Yes, absolutely. We understand that dental visits can feel daunting for some patients. We take a calm, gentle, and supportive approach at every stage. You’ll never feel rushed, and we’ll adapt your appointment to suit your comfort level. If you’re feeling unsure, we’ll guide you through everything at your own pace.

Will I see the same dentist each time?

Where possible, we aim to provide continuity of care so you can build a trusted relationship with your dentist. However, as a collaborative practice, your care is supported by a wider team of clinicians who work together to achieve the best outcomes. This means you benefit from shared experience whenever needed.

How do you approach treatment planning?

We believe in clear, honest communication and fully personalised care. After your examination, we’ll explain all suitable treatment options, including benefits, timelines, and costs, so you can choose what feels right for you. Our approach is always collaborative – you’re involved as much or as little as you prefer.

What makes your practice different?

Our practice combines a calm, welcoming environment with a highly skilled team working together under one roof. We focus on prevention, long-term results, and patient comfort, while maintaining a strong sense of community and care. Every detail – from your first phone call to your final result – is designed to make your experience smooth and reassuring.

Is there parking?

Yes, there is ample on-site parking at the rear of the building.

Can I bring my own music?

Yes, we encourage you to bring your own music for longer treatment appointments. We also have TVs on the ceiling available for your entertainment, which we use for longer treatment appointments.

Can I bring a chaperone?

Of course! We will welcome both you and your chaperone into the practice.

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Meet our team

Dr Imogen Bury

Principal Dentist & Specialist Periodontist

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Dr Laura Collins

Specialist Oral Surgeon

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Dr Alzin Pradhan

General Dentist - Special Interest in Advanced Restorative Dentistry

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Dr Helen Raey

General Dentist - Special Interest in Family Dentistry, Whitening & White Fillings

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Dr Hossein Hessami

General Dentist - Special Interest in Implant Dentistry

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Dr Alyson Lampard

General Dentist - Special Interest in Snoring & Sleep Apnoea

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Dr Inesa Petrenko

Practice Limited to Endodontics

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Natalie Stirland

Dental Hygienist

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Alice May

Dental Nurse

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Marion Haddrell

Dental Nurse

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Courtnée Frame

Receptionist

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Hamish Bury

Managing Director

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Dr Imogen Bury

Principal Dentist & Specialist Periodontist

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Dr Laura Collins

Specialist Oral Surgeon

DISCOVER MORE right arame green plain arrow right forest green plain arrow
Dr Alzin Pradhan

General Dentist - Special Interest in Advanced Restorative Dentistry

DISCOVER MORE right arame green plain arrow right forest green plain arrow
Dr Helen Raey

General Dentist - Special Interest in Family Dentistry, Whitening & White Fillings

DISCOVER MORE right arame green plain arrow right forest green plain arrow
Dr Hossein Hessami

General Dentist - Special Interest in Implant Dentistry

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Dr Alyson Lampard

General Dentist - Special Interest in Snoring & Sleep Apnoea

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Dr Inesa Petrenko

Practice Limited to Endodontics

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Natalie Stirland

Dental Hygienist

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Alice May

Dental Nurse

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Marion Haddrell

Dental Nurse

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Courtnée Frame

Receptionist

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Hamish Bury

Managing Director

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Become a new patient

Book a consultation to discuss your needs and explore the correct treatment option for you.

Book Online

GET IN TOUCH

Let’s start your journey to a healthier, brighter smile

Opening hours

Monday

8:45am-5:00pm

Tuesday

8:45am-5:00pm

Wednesday

8:45am-5:00pm

Thursday

8:45am-5:00pm

Friday

8:45am-5:00pm

Saturday

By appointment only

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